After 3 years of serving Ghanaians with simple, affordable and convenient banking, our understanding of retail and SME banking is profound.
This background is the foundation of our business philosophy, human resource management philosophy and our approach to customer service. We always aim at ensuring that every customer experience anywhere, anytime, will be superior.
Our banking services are delivered to customers in a rapid and exceptional manner across our branch network, E-Banking platforms and alternative channels.
As a fast growing bank in Ghana, we are dedicated to growing the next generation of African entrepreneurs through our simple and affordable products and services provided by our professional staff.
Our philosophy is hinged on our tagline “rapid banking, exceptional service”. This has been carefully chosen from findings about the needs of customers. The goal is to ensure that any customer who does business with OmniBank receives quick and exceptional service. Highly trained, motivated and satisfied employees and user friendly technology are methods we use to achieve our goal. Our philosophy resonates through our vision, mission and core values which serve as strong pillars for our business.
To be the number one bank for entrepreneurs’ development in Africa, creating value for customers, employees, communities and shareholders.
To provide rapid and exceptional banking services to clients through competent employees, extensive delivery channels and technology.
These values underline our approach to providing our customers with world class banking services through rapid banking, exceptional service.
Godliness & Integrity
Building trust through Godly attitudes and unconditional ethical behavior at all levels of the bank.
Cultivating an environment of interdependence from the best minds at OmniBank. Our success involves recognizing the need to work and help each other to achieve a common goal.
Building a unique identity around customized and accessible innovative products. We aim at being ahead of the customer's evolving needs. For us, innovation means simplicity, convenience and affordability.
Service excellence has become a cliché. OmniBank seeks to differentiate itself by becoming a symbol of service excellence in the banking sector through simple everyday gestures to make our customers feel respected and appreciated. The foundation for OmniBank’s service excellence is Internal Customer Service which is reflected by Service Level Agreements.
Taking responsibility for our actions and inactions. At OmniBank, staff place emphasis on self-responsibility by knowing that the customer is their first responsibility. Our responsibility objective has three main pillars namely, Economic, Employee, Civic and Environmental. We aim at being a good corporate citizen bringing mutual benefit to all our stakeholders.