OmniBank is a fully Ghanaian owned bank with extensive and in-depth knowledge and understanding of the financial needs of Ghanaian businesses, families and individuals.
This background is the foundation of our business philosophy, human resource management philosophy and our approach to customer service. Our goal is to ensure that every customer experience anywhere, at anytime is memorable.
Our banking services are delivered to customers in a rapid and exceptional manner across our branch network, E-Banking and alternative channel platforms.
As one of the fastest growing banks in Ghana, we are dedicated to growing the next generation of African entrepreneurs through our simple and affordable products and services provided by our professional staff
Our philosophy is hinged on our brand promise “rapid banking, exceptional service”. This has been carefully chosen from extensive research and insights into the needs of the bank’s customers. The goal is to ensure that any customer who does business with OmniBank receives quick and exceptional service. We use highly trained, motivated and satisfied employees together with user friendly technology to ensure this happens. Our philosophy resonates through our mission, vision and core values which serve as strong pillars for our business.
To be the number one bank for entrepreneurs’ development in Africa, creating value for customers, employees, communities and shareholders.
To provide rapid and exceptional banking services to clients through competent employees, extensive delivery channels and technology.
Godliness & Integrity
Building trust through Godly attitudes and unconditional ethical behavior at all levels of the bank.
Cultivating an environment of interdependence from the best “Human Resources” at OmniBank. Our success involves recognising the need to work and help each other to achieve a common goal.
Building a unique identity around customized and accessible innovative products. We aim at being ahead of customers’ evolving needs. For us, innovation means simplicity, convenience and affordability.
Service excellence has become a cliché. OmniBank seeks to differentiate itself by becoming a symbol of service excellence in the banking sector through simple everyday gestures to make our customers feel respected and appreciated. The foundation for OmniBank’s service excellence is Internal Customer Service which is reflected by Service Level Agreements and the concept of “switch to customer delight”.
We take responsibility for our actions and inactions. At OmniBank, staff place emphasis on self-responsibility, knowing that the customer is their first priority. Our corporate social responsibility objective has four main pillars namely, Economic, Employee, Civic and Environmental. We aim at being a good corporate citizen bringing mutual benefit to all our stakeholders.